Shipping & Delivery

How long will delivery take?

Delivery Time= Processing Time + Shipping Time. Please add the processing time to the shipping time for an estimate as to when you will receive your order. For every product in our collections, the estimated delivery time has listed on each product page for your reference.

 (*Working days means that weekends and holidays should not be taken into account.)

Delivery Time of Pre-sale Products

Only products in the Pre-sale Collection are defined as pre-sale. Depuley we consider these products are custom-made-to-orders or the new arrivals recently launch at online store, excluding other sale channels. These pre-sale products are still in a stage of production or on the way coming to our warehouses on different continents. Therefore, it will take a longer time like several days for us to process before shipping out, which results in a longer delivery time than that of the in-stock product. But we still always work hard to get your order to you as quickly as possible. 

Please be noted that Depuley's official online store (this site: www.depuley.net) is the only channel for holding New Products Releasing. All new products designed by Depuley, especially the latest lighting fixtures, will be always launched here at the beginning, weeks or months before other channels on sale. We commit to the best-price guarantees and quality satisfaction, If you're interested and wanna shop for new products at online store, you will shop with the best price and the biggest promotions.

COUNTRIES DELIVERY TIME SHIPPING METHODS
United States 9-13 Working Days Standard Shipping
United Kingdom 9-13 Working Days Standard Shipping
Canada 10-15 Working Days Standard Shipping
Europe 9-15 Working Days Standard Shipping
Australia 10-15 Working Days Standard Shipping
Japan 9-13 Working Days Standard Shipping

Delivery Time of In-Stock Products

Once the products have entered and stored in the warehouses or relevant Amazon Logistics Service facilities, we will change the pre-sale and out-of-stock labels to the item-in-stock labels. If you place an order on them, we will process and ship out your order within 2 working day. The delivery time will be much faster.

COUNTRIES PROCESS TIME SHIPPING TIME SHIPPING METHODS
United States 1-2 Working Days 3-7 Working Days Fast Delivery, Ship from US
United Kingdom 1-2 Working Days 3-7 Working Days Fast Delivery, Ship from UK
Canada 1-2 Working Days 3-7 Working Days Fast Delivery, Ship from CA
Continental Europe 1-2 Working Days 5-9 Working Days Fast Delivery, Ship from DE, UK

How to Identify whether the Products are In-stock in My Country/Location?

To make things easier, as mentioned above, for every product in our collections(including pre-sale), the estimated delivery time is listed on each product page for your reference, called "product shipping info". We will update this list at any time according to our inventory data. For example, if a ceiling fan has entered a US warehouse, or is stored by US Amazon Logistics Service facilities, we will then update the estimated delivery time list, changing shipping time from 9-12 working days to 3-7 working days.

Please kindly note that our warehouse address is 1495 s campus ave, #B, Ontario California 91761, United States. Depuley also has other warehouses located on different continents. In order to provide the best shipping service, please confirm your name, address, email, and phone number when placing an order. (Please be assured that Depuley we treated personal data as one of importance, and will obey our privacy policy to protect all the collected data from being unauthorized used.)

How do we ship?

After you order online, our logistics provider will follow up immediately and check out the inventory, then coordinate with the local carrier to pick up and package your products. Once done, we will receive an order tracking number from the local carrier and at the same time fulfilling your orders, by sending emails to you about the shipping confirmation. Once the freight is loaded, the carrier will tender the shipment to your local destination or to the airport where it will be put onto a plane to deliver. (*Note: Due to the current COVID-19 pandemic worldwide, there may be delays in delivery. But we are open as usual and always work hard to get your order to you as quickly as possible.)

Can I trace my package? 

Absolutely, all sent orders are traceable. At first, you will receive shipping confirmations from us once your order was shipped out. After that, we will keep you informed of the latest status by sending email notifications to you until your orders are finally delivered. Except for email notifications, you're able to initiatively track your order at the third-party logistic site, such as 17track, or visit our"track my order" page for tracking.

What if my order is missing? 

In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), we will either refund you or will try to re-ship the ordered product. In case a shipment still has not been delivered at your delivery address (or the pick-up point) 14 days after the shipment date, you have the obligation to inform the guest service by email within 14 days (meaning: ultimately 28 days after the shipment date).

  • What happens if I am not at home or can’t be at home at the time of delivery? In case of absence at the delivery time, as mentioned above,  we will keep you informed of the latest status by sending email notifications to you until the orders are finally delivered to your hand. Therefore, please pay attention to your email, cuz it will be your responsibility to collect the package from the place and in the time scale indicated. If the deadline is passed, your orders will be kept by the local carriers, or maybe just returned to our warehouses, which therefore becomes your responsibility to make contact with our customer services to re-organize another delivery at your cost.