Question: Will get full refund for my return?
Answer: We will offer a full refund on all items you returned (exclude return shipping fee)
- Question: How do I change/modify my prder?
- Answer: If you notice a mistake with your order after receiving an order confirmation email, please contact us at:
Please note that we can help you modify your order before shipment.
It includes changing the size, removing an item, changing your shipping address.
Once your package is shipped, we will not be able to change anything.
- Question: What emails will receive regarding my order?
- Answer: Typically, we’ll send you two emails when you order: the order confirmation,and the shipment confirmation. These tell you when you’ve successfully placed your order and when the order has been shipped (with a tracking number).
Under the following situations we’ll send an additional email:
When we cancel the order as you requested;
When we modify the order as you requested;
When we arrange refund or exchange after receiving your return.
- Question: Where is your company located?
Answer: Our shipping address is in California, so we only need 3-7 business days for delivery.